What KnownHost backs up, by product
KnownHost also says extended backup options are available on WordPress plans, but the page does not price them. Ask before you buy if you need more than a week of history.
| Product | Backups as published | Price as published |
|---|---|---|
| WordPress Entry (1 site, 50GB NVMe) | Scheduled daily backups, JetBackup access, 2-day and 1-week retention by default | From $5.98 a month promo on a 3-year term; renews at $11.95 |
| WordPress Business (1 site, 100GB) | Same as Entry | From $9.98 promo; renews at $19.95 |
| WordPress Corporate (5 sites, 150GB) | Same as Entry | From $19.98 promo; renews at $39.95 |
| Managed VPS (Basic to Extreme) | No backups listed on the plan cards | From $43.25 to $143.25 a month |
| JetBackup add-on | Nightly snapshots of files, databases and email | $8.95 a month or $107.40 a year |
| Remote Backup Space | Storage in Atlanta, Seattle or Amsterdam over SFTP, rsync, FTPS and other protocols; works with JetBackup and cPanel | $10 a month for 500GB per location; extra space at $0.02 per GB; up to 10TB |
The restore types and when to use each
| Restore type | Where in cPanel | Use it when |
|---|---|---|
| Full account | JetBackup 5, Restore & Download, Full Backups | The whole account is damaged, for example after a compromise, and you accept losing everything since the backup |
| Files or folders | Restore & Download, Home Directory, then Change File Selection | A plugin update broke a folder, or a theme file was overwritten |
| Database | Restore & Download, Databases | A bad import, a failed plugin migration or deleted content; this rolls back all data in that database |
| Cron jobs | Restore & Download, Cron Jobs | Scheduled tasks such as a real wp-cron trigger disappeared |
How a JetBackup restore runs
KnownHost's guides follow the same pattern for every type. Log in to cPanel, open Files, JetBackup 5, then Restore & Download and the category you need. The list shows each backup's date and schedule; for databases it also shows the size. Select a backup, or use Choose Other Backup for an older date, click Restore, review the Restore Summary to include or exclude items, then click Restore Selected Items. The job runs in the background, and you track it under JetBackup, Queue until the Status column says Complete.
What KnownHost's guides do not say is whether a restore merges with or overwrites what is there now. Do not find out on a live course site during an incident. For a single file or folder, restoring over a broken plugin is usually what you want. For a database, assume the restore replaces the current data, because that is the safe assumption: every enrollment, lesson completion, quiz attempt and order since the backup would be gone.
Backup times matter. KnownHost's JetBackup guide uses a daily 01:00 schedule as its example. If a bad import corrupts the database at 15:00, the most recent nightly backup is 14 hours old, and those 14 hours of student activity and sales are the gap you have to reconcile from your payment processor and LMS emails.
Restore order for a course site
- Before restoring anything, export the current database even if it is damaged. It may hold orders and enrollments that the backup does not.
- Put the site in maintenance mode so students do not add more data during the restore.
- Restore the smallest thing that fixes the problem: a plugin folder before a database, a database before a full account.
- After a database restore, list payments from your processor for the gap and re-create missing enrollments or access by hand.
- Check that cron is running again, because renewals, drip releases and certificate emails depend on it.
- Clear any page or object cache so students do not see stale pages from before the restore.
- Take a fresh manual backup once the site is healthy.
A quarterly restore drill
A backup you have never restored is a hope, not a plan. Once a quarter, restore a recent backup somewhere harmless and time it. On a single WordPress plan the simplest drill is the files-and-folders restore of one small plugin folder you can verify, plus downloading or restoring the database to a separate test database if your plan allows another database. On a VPS with root, you can restore an account to a separate test account.
Record three numbers each time: how old the newest backup was, how long the queue took to say Complete, and how long it took to get the site checked and usable. Those are your real recovery point and recovery time, and they tell you whether 2-day and 1-week retention and nightly backups are enough for your business.
Keep a copy that is not on the same server
KnownHost's own knowledge base recommends keeping your own backups rather than relying only on your hosting company. On a VPS or dedicated server you can do this in WHM's Backup Configuration by adding an additional destination over SFTP, with a timeout between 30 and 300 seconds. KnownHost recommends SFTP or rsync with SSH keys rather than passwords, and notes that the incremental backup type works only with rsync destinations.
KnownHost's Remote Backup Space is one destination option, and it can be bought without another KnownHost service. Any SFTP or object-storage target you control works too. The point is that a second copy should not share the server, or ideally the provider account, with the site it protects.
Who this fits and who should look elsewhere
KnownHost with JetBackup fits a course creator who wants to restore a file or database themselves from cPanel without opening a ticket, and who is comfortable with a nightly backup.
Look elsewhere, or add more, if your site takes enough orders or enrollments each day that losing up to a day of data would be costly, or if you need more than a week of history without negotiating an extended option. On a managed VPS, remember that backups are not part of the plan price, so budget the add-on and remote space.
Questions before you decide
Are backups included with KnownHost WordPress hosting?
Yes. KnownHost lists scheduled daily backups powered by JetBackup on its Entry, Business and Corporate WordPress plans, with 2-day and 1-week retention by default. KnownHost says extended backup options are offered but does not price them on the plan page.
Can I restore just one database with JetBackup on KnownHost?
Yes. In cPanel, open Files, JetBackup 5, Restore & Download, Databases, pick the database and backup date, click Restore, review the summary and watch the Queue until the status is Complete.
Do KnownHost managed VPS plans include backups?
The managed VPS plan cards do not list backups. KnownHost offers JetBackup as an add-on at $8.95 a month or $107.40 a year, and remote backup space from $10 a month for 500GB.
Sources & verification
Product details and prices can change. Check the linked provider before buying.
- KnownHost: WordPress hosting plans Accessed 30 Oct 2026
- KnownHost: Managed VPS plans Accessed 30 Oct 2026
- KnownHost: Remote Backup Space Accessed 30 Oct 2026
- KnownHost KB: Restore a full cPanel backup with JetBackup 5 Accessed 30 Oct 2026
- KnownHost KB: Restore specific files or directories with JetBackup 5 Accessed 30 Oct 2026
- KnownHost KB: Restore a database backup with JetBackup 5 Accessed 30 Oct 2026
- KnownHost KB: Restore cron jobs with JetBackup 5 Accessed 30 Oct 2026
- KnownHost KB: JetBackup setup in WHM Accessed 30 Oct 2026
- KnownHost KB: cPanel remote backup configuration Accessed 30 Oct 2026
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